Contact Us

Over 95% of issues are resolved on the first call, without needing to escalate. The first person you speak to will almost always have the knowledge and access required to fix your problem quickly.

You can contact the support team by calling 01225 428879 or by submitting a support request via the Support Panel. Telephone support is available Monday to Friday, 8:30 – 17:30 (UK time), excluding UK bank holidays. Outside these hours, you can leave a message that will be forwarded to an on-call engineer.

Tivarri is ISO 27001:2022 certified, the latest, internationally recognised, standard for information security management. This certification is audited annually by an external assessor and demonstrates our commitment to safeguarding client data. We also hold the UK National Cyber Security Centre backed Cyber Essentials certification.

Security is embedded into every aspect of our service. Our systems are preconfigured to protect your data against internal and external threats. We deploy multi-factor authentication, conditional access policies, email and web security, mobile device management, end-to-end encryption, etc., to maintain a secure environment. Data is backed up either to Tivarri-operated data centres or optionally to Microsoft or AWS data centres. All backups are encrypted using 256-bit AES encryption, both at rest and in transit.

We offer flexible contract options including a 1-month rolling, 12-month and 36-month terms. The contract length can be chosen according to client preference, with longer terms providing fixed pricing over the duration of the agreement.

Tivarri manages all licensing requirements through a combination of the Microsoft Service Provider Licence Agreement (SPLA) and Microsoft 365 licensing. This means our clients do not need to purchase or manage their own Microsoft software.